Tawk.to 2.2

Tawk.to 2.2

tawk.to – Shareware – Android iOS
Latest Version
2.2
Safe to install

Streamline Your Customer Support with Tawk.to

Peter Salakani

Tawk.to offers an intuitive live chat solution, enabling businesses to engage with their customers in real-time, enhancing communication and support.
image/svg+xml 2024 Editor's Rating

tawk.to is a free live chat application that facilitates real-time communication and visitor monitoring on websites. With tawk.to, you can seamlessly interact with visitors through a customizable page or directly on your website.

One of the standout features of tawk.to is its unlimited agent and site capabilities. This means that you can add as many agents as you need and extend their communication reach to multiple websites without any restrictions.

Another advantage of tawk.to is its comprehensive chat history functionality. Your chat history is securely stored indefinitely, allowing you to refer back to previous conversations whenever necessary.

Furthermore, tawk.to offers extensive customization options for your chat widgets. You have full control over the appearance, from the position and color to the icon selection. In addition, you can tailor the content of widget headers, texts, and forms to align with your branding and customer experience needs.

In addition to these features, tawk.to provides several other valuable tools:

  • You can create welcoming messages and set up chat rescuers to engage visitors when agents are occupied or implement other simple or advanced triggers for personalized interactions.
  • Shortcuts (canned responses) are available to facilitate quick responses to common questions, enhancing agent efficiency and customer satisfaction.
  • The option to set up a Pre-chat form enables you to obtain necessary contact details from visitors before initiating a chat.

For Android users, the tawk.to mobile application offers even more functionality:

  • You can register within the app, add websites, and generate widget codes with ease.
  • Push notifications keep you informed about new visitors on your website, chat requests, and messages from both visitors and fellow agents.
  • The visitor monitoring feature allows you to track visitor movement on your websites and initiate chats proactively.
  • You can invite agents to join tawk.to, engage in direct messages or group chats, promoting collaboration and seamless communication.
  • Efficient ticket management is facilitated, enabling you to handle user queries sent via email or create new tickets directly within the app.
  • The app also allows you to view chat history, convert chats into tickets, or conveniently copy and send chat transcripts via email.

tawk.to prides itself on being completely free, without any hidden catches, advertisements, or spam. Rest assured, it will remain free now and in the future.

Overview

Tawk.to is a Shareware software in the category Miscellaneous developed by tawk.to.

The users of our client application UpdateStar have checked Tawk.to for updates 31 times during the last month.

The latest version of Tawk.to is 2.2, released on 10/13/2024. It was initially added to our database on 08/16/2015. The most prevalent version is 2.2, which is used by 100% of all installations.

Tawk.to runs on the following operating systems: Android/iOS.

Tawk.to has not been rated by our users yet.

Pros

  • Free live chat software with real-time visitor monitoring
  • Customizable chat widget to match website design
  • Supports unlimited agents and chat history
  • Mobile apps available for on-the-go communication
  • Integration with popular CMS platforms like WordPress and Joomla

Cons

  • May experience occasional technical glitches or downtime
  • Limited customization options for the free version
  • Advanced features like triggers and automation available only in paid plans
  • Customer support response time can be slow during peak hours

FAQ

What is Tawk.to?

Tawk.to is a live chat and messaging application that allows businesses to communicate with their website visitors in real-time.

How does Tawk.to work?

Tawk.to provides businesses with a chat widget that can be easily integrated into their website. When visitors have questions or need assistance, they can start a chat with the business representatives using this widget.

Is Tawk.to free to use?

Yes, Tawk.to offers a free plan that includes basic live chat features. Businesses can also choose to upgrade to a paid plan for additional functionalities.

What are the key features of Tawk.to?

Key features of Tawk.to include live chat, customizable chat widget, message sneak-peek, agent aliases, file sharing, group messaging, visitor monitoring, and integration with popular platforms.

Can Tawk.to be used on mobile devices?

Yes, Tawk.to offers mobile apps for both iOS and Android devices, allowing businesses to communicate with their website visitors on the go.

Is Tawk.to secure for businesses to use?

Tawk.to takes security seriously and uses industry-standard encryption to protect the data transmitted through its platform. Businesses can also enable two-factor authentication for added security.

Does Tawk.to offer analytics and reporting features?

Yes, Tawk.to provides businesses with real-time monitoring and reporting on chat performance, visitor engagement, response times, and more.

Can Tawk.to be customized to match a business's branding?

Yes, businesses can customize the look and feel of the chat widget to match their branding by changing colors, uploading logos, and selecting different themes.

Does Tawk.to support multiple languages?

Yes, Tawk.to supports multiple languages and allows businesses to provide multilingual support to their website visitors.

How can businesses get started with Tawk.to?

Businesses can sign up for a free account on the Tawk.to website and follow the instructions to integrate the chat widget into their website. They can then start engaging with their website visitors in real-time.


Peter Salakani

Peter Salakani

I'm Peter, a software reviews author at UpdateStar and content specialist with a keen focus on usability and performance. With a background in both software development and content creation, I bring a unique perspective to evaluating and discussing general software topics. When I'm not reviewing software, I enjoy staying updated on the latest tech trends, experimenting with new applications, and finding innovative solutions to everyday tech challenges.

Latest Reviews by Peter Salakani

Screenshots (Click to view larger)

Installations

31 users of UpdateStar had Tawk.to installed last month.

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