Tawk.to

tawk.to is a free live chat application that facilitates real-time communication and visitor monitoring on websites. With tawk.to, you can seamlessly interact with visitors through a customizable page or directly on your website.

One of the standout features of tawk.to is its unlimited agent and site capabilities. This means that you can add as many agents as you need and extend their communication reach to multiple websites without any restrictions.

Another advantage of tawk.to is its comprehensive chat history functionality. Your chat history is securely stored indefinitely, allowing you to refer back to previous conversations whenever necessary.

Furthermore, tawk.to offers extensive customization options for your chat widgets. You have full control over the appearance, from the position and color to the icon selection. In addition, you can tailor the content of widget headers, texts, and forms to align with your branding and customer experience needs.

In addition to these features, tawk.to provides several other valuable tools:

• You can create welcoming messages and set up chat rescuers to engage visitors when agents are occupied or implement other simple or advanced triggers for personalized interactions.
• Shortcuts (canned responses) are available to facilitate quick responses to common questions, enhancing agent efficiency and customer satisfaction.
• The option to set up a Pre-chat form enables you to obtain necessary contact details from visitors before initiating a chat.

For Android users, the tawk.to mobile application offers even more functionality:

• You can register within the app, add websites, and generate widget codes with ease.
• Push notifications keep you informed about new visitors on your website, chat requests, and messages from both visitors and fellow agents.
• The visitor monitoring feature allows you to track visitor movement on your websites and initiate chats proactively.
• You can invite agents to join tawk.to, engage in direct messages or group chats, promoting collaboration and seamless communication.
• Efficient ticket management is facilitated, enabling you to handle user queries sent via email or create new tickets directly within the app.
• The app also allows you to view chat history, convert chats into tickets, or conveniently copy and send chat transcripts via email.

tawk.to prides itself on being completely free, without any hidden catches, advertisements, or spam. Rest assured, it will remain free now and in the future.